I have a replacement pair of Jaybird Freedom 2s after the first set broke.

I have connected these to my main phone (Android Blackberry Key2), the audio works but no microphone. The old Jaybird Freedom 2s microphone worked on this phone.

I have tested the new headphones on another phone (Moto G5) and the microphone works.

I have started the Key2 in Safe Mode, checked the microphone permissions. I have also reset the Jaybird headset.

So, the microphone hardware of the Jaybird headsets work.

Why does the microphone not work? Is there anything else I can try?

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