Every time I boot my phone it gives the error message android.process.media has stopped unexpectedly. Why?

I am using 4.0.2 on my Galaxy Nexus.

  • Everybody (should be) up to 4.0.4 by now, if not 4.1. Is this still a problem? – ale Sep 21 '12 at 18:39

I found a fix that worked for me.

Remove the SD card, then whilst it's out, choose to clear the SD card contents,(mine allowed this). Replace the SD card and all fine, quick n easy.


The process error you are getting is android.process.media The clue is in the media part.

  1. You should go to Settings > Applications > Manage Applications > Then make sure you look under the ALL tab. It is MEDIA what you are looking for.
  2. Clear the data and cache for this one. Then Force-stop it and restart your device.

When it restarts, it should restart normal and the media will start again automatically without the issue.


Removing my sd card helps, I'll try to reinsert it again.


First, I'd fix permissions on CWM. No help? Then try this:

  1. Settings > Applications > Manage Applications > then make sure you look under the all tab. It is called Google Services Framework and you clear the data for this one and cache for market.
  2. Go to "Settings" > Unplug your device from computer (if plugged in).
  3. Choose "Manage Applications" from the list.
  4. Select the "All" tab.
  5. Scroll down to "Market" and select it.
  6. Tap "Force stop" > "Clear cache" > Back button.
  7. Scroll up to "Google Services Framework" and select it.
  8. Tap "Clear data" > "OK" > "Force stop".
  9. Start Market.
  10. At the "An error has occurred" message, tap "OK".
  11. Hold your power button to turn off your device from the menu.
  12. Turn your device back on.
  13. Start Market again, and the problem should be resolved.

Note: "Market" is the earlier name of "Google Play Store".

  • I tried this and it dose not seem to have resolved the problem. I still get the error. – Anders Apr 24 '12 at 16:09
  • Do wipe data/factory reset and wipe cache in CWM. If that doesnt solve the problem flash the firmware once again – Ruben Roy Apr 24 '12 at 16:36
  • You can factory reset even from the stock recovery. BTW who said a word about custom ROMs? – Ruben Roy Sep 28 '12 at 17:16

The process name implies that it is related to SD card. FAT filesystem is very old and unreliable filesystem. Android stop apps to prevent further damage to your data.

Solution: Eject MicroSD card. Insert in card reader, plug to PC. Run chkdsk i: /f /x, where i- drive letter for your SD partition in Windows OS. Chkdsk shall find and fix the problem. Problem solved.

protected by Community Nov 18 '16 at 4:05

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.