Phone info:


Model: Moto E, 2nd generation


Operating system: Android, version 5.1

Let me know if any more info would be helpful.


My phone's Messaging app (the one that comes with the phone) seems to be "hiding" text conversations sometimes. It'll show how many unread messages I have, (see attached image, the circled number), but I don't see any conversations with unread messages shown. I know there are some conversations missing, I just need a way to un-hide them. As far as I have found, the only way to un-hide these conversations is to search for the conversation by contact, but this only works if you know which contact's conversation was hidden. Any thoughts on how to un-do this, or what is making the messages hidden?

enter image description here

My research:

I've looked on Android support sites, done Google searches of 'Motorola hiding messages', and all sorts of related searches. Unfortunately I have had trouble finding anything besides suggestions on how to hide messages.

  • 1
    @beeshyams- thank you for that, I didn't realize that was the unread message count! My problem still exists, unfortunately, as I don't see any messages in bold and I know some messages are hidden, but thank you for clearing that one up!
    – 米凯乐
    Commented Apr 9, 2020 at 13:42
  • 1
    @beeshyams I tried taking a backup and was able to find two out of the four messages- I am still going through it though so the other two are likely in there as well. Thank you for all your help and I will keep you updated!
    – 米凯乐
    Commented Apr 14, 2020 at 22:38

1 Answer 1


Partial answer (OP may update with findings later)

  • From my experience of Moto X Play messenger app - the count corresponds to unread messages.

  • OP is unable to identify unread messages. Proposed solution:

    • Use SMS backup & restore to take the backup in xml format and open it on PC (browser, notepad or any other program) and compare with messages on phone to identify "hidden" messages. OP has been able to identify two so far and in the process of identifying other two.

    • Find out what is special about those SMS originators. Guessing, they could be contacts saved on SIM, or social media contacts or Google groups /Hangouts or contacts marked spam, blocked/ unknown contacts for calls, carrier messages or....

    • Once the nature of contacts is identified, take steps to treat them as other contacts whose messages are not hidden.

  • Thanks for accepting. Request you to edit the answer with your findings - it may help others in future
    – beeshyams
    Commented Apr 18, 2020 at 15:05

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