I am having a problem with my ringtone on my Galaxy S9+.
Suddenly, my ringtone has become extremely soft - as if it was on the lowest possible setting (except mute).
However, it is on the highest, so it's definitely not a problem with the setting.
It is not a problem with the speaker because I hear well during calls or watching videos. Furthermore, when I select the ringtone to change it, the sample play is perfect. It is only when someone tries to phone that the problem occurs.
I have tried restarting the phone, going into safe made and many other things and can't seem to solve the problem. It's almost as if it thinks it is sending the ringing to my air-pods. However, the bluetooth is turned off so it is definitely not connected.
Until recently it was only intermittent but now it is happening all the time.
It also happens with incoming WhatsApp calls.
I am using an mp3 for my ringtone but it happens also with build-in tones.
Software Information: Android 10 Baseband version: G965FXXU8DTC5 Kernel Version: 4.9.118-18339721 Build: QP1A.190711.020.G965FXXU8DTC5