I have a problem with an app not loading content on WiFi. If I switch to mobile data it works normally. I disabled battery optimization for it, set the WiFi network to be treated as unmetered but with no success. It works whenever it wants. I didn't disable any important system services or apps (chrome, wellbeing, files go, google, lens, moto help, moto notifications). I have a Motorola One. My last phone, LG G6 had no trouble with it, I am using the same router/network. It's misbehaving on both 2.4 GHz and 5 GHz.

  • Does the content loading while the app is in background or does the problem occur when you use the app and it is in foreground?
    – Robert
    May 14, 2020 at 7:22
  • Foreground, there isn't supposed to be background activity.
    – Fuscus
    May 14, 2020 at 21:10
  • May be this is an incompatibility of the App because of a newer Android version? The LG G6 had Android 9 and the new phone Android 10? The only chance you have is checking adb logcat for errors to understand what is going wrong.
    – Robert
    May 15, 2020 at 7:01
  • Yeah I think it's something to do with the Android. I've just updated to Android 10 and it's working now only that it's freezing now instead of not loading pictures.
    – Fuscus
    May 16, 2020 at 22:53
  • Have you checked the Google PlayStore comments? Usually if an app does not work on Android 9+ you will find that info there. Additionally you can check `adb logcat if it displays error for the app. Third as it is a problem of a specific app you can name the app (including PlayStore/download link). May be someone knows a workaround for that specific app.
    – Robert
    May 17, 2020 at 10:52

1 Answer 1


Firstly, check the performance of other devices on your same WiFi. Are you getting the intended speed on it? Might be an internet issue at its core.

Secondly, there might be other WiFi from your neighbors that "overlap" with your WiFi and causing the issue. Use an app like this and see which networks are the same channel.

Depending on how overlap, just change the WiFi channel in your router and see if it does the trick or not.

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