Every time, after booting up my device (UbiSlate 7Cz), I receive the following error message with a black background:

Unfortunately, com.android.keyguard has stopped.

When I tap "OK" below this message, the dialogue box quickly disappears and reappears again. I'm unable to access anything on my device. So, opening the settings app and following the steps outlined in this thread is out of my domain.

However, I managed to open my device in recovery mode by pressing the power and volume up buttons. Even after executing the following commands in the recovery mode:

  • wipe data/factory reset

  • wipe cache partition

and rebooting the device again, there was no improvement in the situation.

Other options, I get when I press the power and volume up buttons are fastboot mode and normal boot. When I chose the fastboot mode, the device just displayed the default start-up screen. As it was showing the same stuff even after hours, I used the reset pin to turn the device off (the power button didn't have any impact during this regime). From here, I am able to do the same steps as mentioned earlier. But even after all this, the device just shows this particular error message.

While searching this site, I found this question How to fix instant lock “unfortunately com.android.systemui has stopped” on Moto G with ART which I found to be similar to that of mine but with a different error message. I find my question to be different from that because, my device didn't have ART and I'm unable to view anything unlike the OP there, who could see some apps and widgets on the home screen. Also I have a feeling that different error messages have different methods to fix.

I also had a look at these threads - How to fix "Unfortunately, the process xxx has stopped"?, and How to fix "unfortunately , the process com.android.systemui has stopped" error?, but none of the methods described in the answers resolved my issue.

It would be very helpful if you could provide any solutions to this problem.

Thank you in advance!

  • Please add more details to your question: What Android version, what device, Stock ROM installed, is the device rooted?
    – Robert
    Commented May 20, 2020 at 7:28
  • @Robert: I've added the name of the device and an official webpage giving all the specifications. Apart from that, the usual details I see under the settings is currently inaccessible. Could you tell whether this is sufficient or not? Thanks!
    – Vishnu
    Commented May 20, 2020 at 7:57
  • The device uses Android 4.4.x, hence it seem to be pretty old. May be the flash memory got corrupted or a virus has infected the system. The only way I see to recovery the system is to fully flash a complete system image. However I don't know here to get one. If there is a custom ROM for your device this would also be an alternative. Check XDA if you can find a ROM for your device.
    – Robert
    Commented May 20, 2020 at 8:05

2 Answers 2


My solution: the error happened only when I entered a new SIM card. Without SIM cards the phone worked as expected (Alcatel Pixi 3). I had to disable sim pin using another phone, and then transfer the sim back to the mobile phone with the problem. Disabling sim pin check seemed to solve it.


** Clear Data & Catch of the App

  1. Option 1. Long Press the Keyboard App & Go to Storage and Clear Data

  2. Option 2. Go Setting -> App -> Keyboard -> Storage -> Clear Storage.

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