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So, first question here (and I'm not even english) so I don't know how to ask this properly, but I don't know what to do anymore so I'll try to explain everything

There's this factory app called "Files" (which is com.android.documentsui) that's not working properly anymore.

I have some apps on my phone that are AutomaTag to change the tags of my songs and StickerMaker to, of course, make WhatsApp Stickers. Both of them use this Files app when I have to select an image. Unfortunately, the app is not opening. And when it's opening, it just crashes or doesn't answer at all after some seconds!

I tried deleting data for that files app and for both my apps, but it didn't worked.

So, next thing I did was installing an app that created a shortcut to that Files app. And shockingly, it opened! It worked. Slow, but it worked. Except when I try to open the "Recent" tab, that one crashes the app.

Okay, that's fine, so I just have to avoid that Recent thing. Except...everytime "Files" opens, it opens on that Recent thing, so it crashes EVERYTIME!!!

What do I have to do? I'm confused and I have no idea. Can I delete that app? And how do I do it? Do I need to replace it?

I have a Xiami Redmi Note 7 with Android 9

Hope you understood everything

Edit: yes, I delete the cache and when I open the app it works. But when I try to select something, it crashes again

  • 1
    Have you tried to just delete the cache and data files associated with the app? Settings > Apps > Files > Storage. Clear each and try again. – wbogacz Jun 21 at 16:15
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    Connect your phone via adb with a PC and start adb logcat. Usually if an app crashes there is an error message and a stack trace in the logcat output. Without the error message and the stack trace we can only guess the problem source. Additionally with that stack trace you could open an issue ticket at Xiaomi and/or Google if it is a general bug of the app. – Robert Jun 21 at 16:47
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    Or just use another file explorer - many on Play Store. Solid Explorer is a good choice. Mixplorer from XDA is great – beeshyams Jun 21 at 16:52

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