I have a Xiaomi Redmi Note 7 with Android 9. There's this factory app called "Files" (which is com.android.documentsui) that's not working properly anymore.
I have some apps on my phone like AutomaTag to change the tags of my songs and Sticker Maker to make WhatsApp Stickers. Both of them use this Files app when I have to select an image. Unfortunately, the app is not opening, and when it's opening, it just crashes or doesn't respond at all after a few seconds.
I tried deleting data for that Files app and for both my apps, but it didn't work. So, the next thing I did was installing an app that created a shortcut to that Files app, and surprisingly, it opened and worked! Slow, but it worked, except when I try to open the "Recent" tab, that one crashes the app.
Okay, that's fine, so I just have to avoid that Recent thing. Except, every time "Files" opens, it opens on that Recent thing, so it crashes every time.
I also deleted the cache and when I open the app, it worked. But when I tried to select something, it crashed again.
What do I have to do? Can I delete that app? And how do I do it? Do I need to replace it?