I just got a new samsung phone. It came with usb-c to usb-c cable and no adapters. I tried connecting it to my laptop, which thankfully has an usb-c port. The phone connects at first, starts charging. Then, whether I choose the option to "send files" or "send pictures", the phone disconnects after a few seconds or so.
It's really troubling.
My specs (just some of them, I will list more I missed anything important) Laptop is a 2017 gaming Asus. It has Windows 10 and usb-c port. Phone is the Samsung Galaxy S20 Ultra.
- The phone is brand new, from a store, all sealed up.
- It charges perfectly fine using the cable and a charger.
- Connection over usb-c does NOT work - it keeps disconnecting, usually after a few seconds.
- However, I can easily connect a pendrive using an adapter I had before. (I can send data both ways)
- Using an old usb-c to usb-b cable to connect to my laptop through a different port ALSO works.
- I get no messages or anything when it disconnects.
What could that mean? Is the usb-c port on my laptop possibly busted, or is there some driver / permission / program I need to use it?