This question is so borderline, I hesitate to ask it but will anyways. I recently received a new phone from a reputable online retailer, but when I opened the box there appeared to be a fingerprint and another smudge already on the device (before I touched it). I called the retailer and the customer service rep suggested that unlocked phones may be re-opened at the factory to be unlocked... which seems strange, because I would have through they are already unlocked and would only need additional work on them to load carrier skins.
I know I'm unlikely to get a completely satisfactory answer, but was hoping to tell if it's normal to see smudges on a supposedly new phone from the factory - maybe someone has worked in one before. While I think it's unlikely they need to re-open and seal the box, I would have thought they would use gloves (now and before to prevent any fingerprints). My main concern is someone loading malicious software/firmware on the device although I could factory reset it again (setup was not complete when I started the phone).
- I left the retailer and phone manufacturer anonymous here to start, but can add it later if appropriate.