My New Samsung phone was lost or stolen. I searched for it, using Find My Device app and Found It in a Motel Parking Lot with shattered screen. I had locked the device, during the locating process, and had created a Text to provide contact info, should someone find it. Once I had it back home, I used the "My Phone Companion" app and found I was still able to connect with it, with my PC. I had Full Use of the phone, using this app, but a few hours later the connection was lost and have been unable to regain connection. I'm unsure why the connection was lost, in this delayed fashion. I need to retrieve Data, as the phone was insured, and is to be repaired or replaced. The Repair Center has told me they Will Not attempt to Retrieve and Transfer Data, as it is My Responsibility. I am wondering WHY MY PC CAN NO LONGER CONNECT WITH IT, even if I use the USB Port and hook up direct. I'm unsure of how to retrieve the data and transfer it into the phone, once repaired or replaced. I could use some advice and instruction!!

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    Even if you are angry you should not forget that we can't help you if you don't present us more details. At the moment your question can be reduced to screen defect, cant connect via USB. Please edit your question and add more details. Does the screen show anything? Has your device a pattern/pin/password? Does the device show up in device manager (Windows) respectively lsusb on Linux? – Robert Aug 24 '20 at 11:53
  • i would say you have had your chance.. it's a little problematic to unlock a google locked device (even with working screen) you can only operate blind, it's hard to predict what input is required – alecxs Aug 24 '20 at 12:02
  • android.stackexchange.com/q/159551 – alecxs Aug 24 '20 at 12:13

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