My phone just updated to ICS (Android version 4.0.3). Before I was able to ACCESS all sub-folders in my microsoft exchange email account, now I can only see my inbox!

How do I fix this? Does anyone know how to see the sub-folders when using ICS? I was able to before my phone updated to ICS, now I cannot!

Is it because of my phone? I am using a Samsung Galaxy S2.

  • Sounds like a similar problem as How can I sync all folders from an Exchange server (not just the Inbox)? (same device, different version of Android). Commented May 17, 2012 at 23:43
  • 1
    Thanks for that eldarerathis. I actually read through that but it doesn't deal with it. That person can see the sub-folders but the mail in them is not updated. ICS does not even SHOW me the subfolders!
    – PJEcon
    Commented May 17, 2012 at 23:51
  • Have you tried clearing the data or the cache for the app?
    – ale
    Commented May 18, 2012 at 13:10

5 Answers 5


I just had the same problem and I found a way of seeing the subfolders on my Galaxy.

On the PC, open your inbox and create a new subfolder (eg foo).

On your phone, open email and open your inbox. in Options, select 'Folders'. You will see your Inbox with a small green arrow icon. Click the icon (not the Inbox title) and your folder list will expand.

Note that this only worked for me after I had created the extra dummy folder. Before I created the folder, I could see the green icon, but it would not expand the list of subfolders.

  • I had / have the same propblem, and after all the folders went, by creating a dummy folder it seemed to have resynched - I'll see if they stay around this time!
    – RemarkLima
    Commented Jun 26, 2012 at 7:55

When I choose one mail source - instead of the "combined view" - the folders menu option shows all the other folders. Guess the "combined view" shows only a smaller common (sub) folder list.


what I did is to go to the Inbox, click the Option, then Folders, and click in the Inbox ICON (the folder drawing, NOT the Inbox WORD), and it showed the sub-folders.


Click on the inbox and a drop down box will appear with all your folders

  • 1
    Some pictures would improve the answer somewhat
    – Flow
    Commented Aug 15, 2012 at 10:01

You can click your inbox to show the folders and also change sync options by long pressing each folder in the default ICS mail client.

  • 2
    You answer would be more helpful if you are more descriptive.
    – roxan
    Commented Sep 21, 2012 at 9:31

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