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My phone just updated to ICS (Android version 4.0.3). Before I was able to ACCESS all sub-folders in my microsoft exchange email account, now I can only see my inbox!

How do I fix this? Does anyone know how to see the sub-folders when using ICS? I was able to before my phone updated to ICS, now I cannot!

Is it because of my phone? I am using a Samsung Galaxy S2.

  • Sounds like a similar problem as How can I sync all folders from an Exchange server (not just the Inbox)? (same device, different version of Android). – eldarerathis May 17 '12 at 23:43
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    Thanks for that eldarerathis. I actually read through that but it doesn't deal with it. That person can see the sub-folders but the mail in them is not updated. ICS does not even SHOW me the subfolders! – PJEcon May 17 '12 at 23:51
  • Have you tried clearing the data or the cache for the app? – ale May 18 '12 at 13:10
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I just had the same problem and I found a way of seeing the subfolders on my Galaxy.

On the PC, open your inbox and create a new subfolder (eg foo).

On your phone, open email and open your inbox. in Options, select 'Folders'. You will see your Inbox with a small green arrow icon. Click the icon (not the Inbox title) and your folder list will expand.

Note that this only worked for me after I had created the extra dummy folder. Before I created the folder, I could see the green icon, but it would not expand the list of subfolders.

  • I had / have the same propblem, and after all the folders went, by creating a dummy folder it seemed to have resynched - I'll see if they stay around this time! – RemarkLima Jun 26 '12 at 7:55
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When I choose one mail source - instead of the "combined view" - the folders menu option shows all the other folders. Guess the "combined view" shows only a smaller common (sub) folder list.

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what I did is to go to the Inbox, click the Option, then Folders, and click in the Inbox ICON (the folder drawing, NOT the Inbox WORD), and it showed the sub-folders.

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Click on the inbox and a drop down box will appear with all your folders

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    Some pictures would improve the answer somewhat – Flow Aug 15 '12 at 10:01
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You can click your inbox to show the folders and also change sync options by long pressing each folder in the default ICS mail client.

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    You answer would be more helpful if you are more descriptive. – roxan Sep 21 '12 at 9:31

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