2

The Google app was taking up half a gigabyte of storage even though I never use it, so I cleared its data and disabled it. After I did this, Gmail and Outlook crashed, so I re-enabled the main Google app. Gmail and Outlook were still failing, however.

Since the main Google app was now an earlier version, I thought maybe I should update it. Although I can open the main Google app, it crashes as soon as I switch to the "Update" tab, so that's not an option. I also tried clearing my Gmail and Outlook data to see if that would help, as well as disabling and re-enabling Gmail, but neither had any effect.

I've also cleared all data from Google Play Services and restarted my phone to no avail. If I try to visit Google settings from the Settings app, then the Settings app freezes. What can I do to make these apps operable again? Note that not all Google apps are afflicted. For example, I can still use Drive, YouTube, and the Play Store.

For a little more detail, the Gmail is receiving data. I can see new messages for the half-second that the app is open before it crashes. If I try to send a crash report, the crash-report-sending services crashes too.

I'm using a Samsung Galaxy S7 Edge running Android 8.0.0.

EDIT:

Previously I wrote of only a few apps that have crashed. As I have tried to use more, I have found that apps unrelated to Google have crashed -Stack Exchange being one of them, as well as an open source reader app (that wasn't even installed through the Play Store, it was installed through F-Droid), a game, and the built-in Samsung text messenger app.

In recent verbal conversation, someone suggested that I may have unintentionally deleted a security token, and that is causing the widespread malfunctions. However, he does not know how to get a new one if that is the case, and of course neither do I.

EDIT 2: In the early afternoon today, about 24 hours after the initial problem, the main Google app managed to update itself without any intervention from me and everything came back online. Perhaps there is a 24-hour check for updates that Google performs for built-in apps automatically outside.of the app store. In any case, once this occurred, the other apps which had been compromised began to function as well, so now everything is back to normal.

New contributor
BGreen is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct.
  • You can try to manually download the Google apps from opengapps.org and manually install the newest version of those apps you have disabled/reset, especially Google Play Services and Play Store. – Robert yesterday
  • Thank you. Frankly, I don't know how to install those. I've installed from APKs before but not tars. Also, I've updated the post with additional information that may help. Based off the breadth of non-Google apps that are crashing, and the timing of the crashes, it sounds like it's an authentication problem rather than version incompatibility. – BGreen yesterday
  • Tar is just an archive format extract it and identify the APK files you need. You don't need all of them just the relevant I mentioned to get Play Store working again so you can update the other apps via Play Store. – Robert 22 hours ago
  • Thank you! In the early afternoon today, the main Google app managed to update itself without any intervention from me and everything came back online. Perhaps there is a 24-hour check for updates that Google performs for built-in apps automatically outside.of the app store. – BGreen 17 hours ago
  • 1
    Great to hear you are back up and running. Yes, Google Play will force itself to update, and I am currently unaware of any way to prevent this from happening. In your case, it wound up being a good thing (until all the Google bloat fills up your device again), although in some cases it is not. – RockPaperLz- Mask it or Casket 17 hours ago

Your Answer

BGreen is a new contributor. Be nice, and check out our Code of Conduct.

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.