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I am installing my wife's new phone using Samsung Smart Switch.

It nicely installs all apps, including Outlook, however it does not copy the account settings for her Exchange mail.

I know her Outlook mail address, mail server name and password, but have not been able to find her domain setting in any documentation or in the settings of her old phone (domain\username).

Is there any way to discover that domain setting on her old mobile? I have tried to find it, without any luck. And service desk of her work is unavailable during the weekend. Hence my question.

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    Are you aware that by using MS Outlook app the credentials are saved in the Microsoft cloud which acts as a man-in-the middle between Outlook app and the actual mail server. Hence it is not a mail app, instead it is a mail viewer for a mail system that is located in the MS cloud. As we are talking about a work profile this may be disallowed by the company (give foreign companies access to the work mail system).
    – Robert
    Jan 17, 2021 at 13:36
  • Hi Robert, tnx for your feedback.. it is allowed by the Company... and we discovered the domain credentials in the meantime ... It's working now..Cheers, Albert
    – Albert Blom
    Jan 17, 2021 at 17:52
  • Do you use office365 or a company exchange install? In both cases, she can likely find the domain in her desktop outlook settings (probably she uses a desktop machine in work).
    – peterh
    Jan 17, 2021 at 20:42

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