Using a Samsung Galaxy A30s and the WhatsApp Messenger (Beta) version

Anytime I send a video, be that filmed within the app or externally, it loses all the image quality.

enter image description here

What can be done to fix it? For clarity, a few days ago this was working fine.

1 Answer 1


I followed the approach mentioned by Caomhin

If you are using a Beta version of WhatsApp, backup your chats and try Uninstalling WhatsApp and revert to an earlier Stable version.

Also while chats are backed up clear the WhatsApp App info Cache and App info Storage as well.

Log back in and see if that can help.

In order to do the backups,

  1. Open WhatsApp
  2. More options
  3. Settings
  4. Chats
  5. Chat backup (without videos, or else it'd take too long in my case)

Then, uninstalled the app and left the Beta program.

After I installed the normal version, restored the backup and now it's working fine.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .