My only internet connection at present is via a hotspot on Moto G7 (running Android Version 10) connecting via GiffGaff (which runs on the O2 network). I keep the phone data on 3G as 4G seems slower when the network strength is low.

I have had a connectivity problem between my phone and my Asus laptop running Win 10 Home (build 19042.1348) for about the last year.

Sometimes the connection is fine running at 1-3 Mbps download but frequently it disconnects. I can often get a reconnection by disconnecting and reconnecting my connection to the phone hotspot on my laptop and/or by running Windows' network Troubleshooter. This disconnection happens every 3-10 minutes so having to reconnect 10 times an hour is not unusual.

I would be grateful for two things:
Firstly if there is an obvious solution I would love to hear it;
Secondly I am unfamiliar with this area and would be grateful for a recommendation of diagnostic tools.

I emphasise this is a problem of connectivity between the laptop and the phone via wifi. This is not a problem of the network to the phone.

Thanks for your time.

  • I actually have the same problem on a phone (samsung grand prime +) that i am using to wifi hotspot my to simcardless tablet. The wifi hotspot keeps on disconnecting periodically after about 5 minutes. What I do is that every time I reboot the phone, firstly i switch on wifi, then switch on mobile hotspot and then switch off mobile hotspot and then switch on mobile hotspot again. Turns out that this simple procedure solves everything and there are no more disconnections. Try it and maybe it will work for you too.
    – Silent
    Nov 18, 2021 at 13:33
  • Yep I have had some success with rebooting phone and PC but does not always work but sometimes cures it for quite a while. When you say you "switch on wifi" do you mean on the computer? Anyway I'll give it a go as have not rebooted for about 5 hours.
    – BeNice
    Nov 18, 2021 at 20:57
  • Sadly worked for 1 min 58 seconds :-(
    – BeNice
    Nov 18, 2021 at 21:05
  • @BeNice I meant that switch on wifi first then switch on mobile hotspot on the phone that you are using to hotspot to the pc.
    – Silent
    Nov 18, 2021 at 21:06
  • 1
    @Silent thanks - it was a language thing. You mean switch off the data on the phone etc. (The wifi (IEEE 802.11 stuff) is only between the phone and the computer.) I had tried switching data on and off in many ways already. As it happens I have found a robust solution for my situation but thanks for trying. I'll post the answer in a day or so. Thanks Steve
    – BeNice
    Nov 19, 2021 at 21:27

2 Answers 2


I had this same issue with my Redmi Note 4 (mido). In my case, the hotspot turned off automatically after 3-5 minutes of use. I was running a custom ROM (Lineage OS 17 - Android 11). This was easily fixed by flashing a new kernel (suggested by the developer of the RO himself). However, if you are not familiar with terms such as TWRP or fastboot, you should wait for the next software update or keep looking for some other ways people might have fixed this error.

Meanwhile, you could use USB Tethering to solve your issue. You can use the internet on your PC with 3 simple steps.

  1. Connect your phone to your PC.
  2. Open Settings on your phone.
  3. Tap Network & internet > Hotspot & Tethering, then tap the switch to turn USB tethering on.

I got the same problem and finally got it fixed! Please change the password encryption to WPA2/WPA3 Personal or WPA3. My Android access point had WPA2 Wi-Fi encryption enabled and my laptop was dropping the connection every 2 minutes. Now it works perfectly.

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