I have a Pritom M10 tablet I bought from Amazon a week or so ago, it's essentially a Chinese cheap thing based on the Lenovo M10. However, the audio quality is absolutely awful and that has really put me off. So, as it is new, I was going to send it back to Amazon, but want to do a factory reset to wipe anything I have put on it like pictures, login info etc, just to be safe.

I followed the instructions for the Lenovo version, which is turn the device off, hold both volume buttons along with the power button and you'll get a menu, one of the options being factory reset. Of course, this is in Chinese and I can't read it. I have done some Googling on resetting Chinese tablets and the option that is chosen in the examples I have seen doesn't match any option on mine. This is the screen I am faced with:

enter image description here

Does anyone know which option I have to select? Or should I be asking this question elsewhere?

  • 1
    If the device is functional why don't you simply trigger factory reset from within Android itself? This is always the preferred method as it deletes your Google account before performing the factory reset. Otherwise if you have set-up a Google account the device will enter in Factory reset protection state (if FRP is implemented on this device) and Amazon my reject your resent device.
    – Robert
    Commented Feb 21, 2022 at 11:14
  • @Robert you mean through the settings? The factory reset function is blanked out and says to contact my administrator. Even thought it's a new device and I'm the only owner. Otherwise, that's the way I would have done it and I wouldn't have to go through this method
    – MCG
    Commented Feb 21, 2022 at 13:58
  • 1
    Take a more clear snapshot and upload it on an OCI (image to text) website which can convert mandarin/Chinese to English. Otherwise, approach a forum where mandarin/Chinese speakers hang out and ask them nicely if they could help you figure out what these options mean.
    – Firelord
    Commented Feb 21, 2022 at 14:05
  • 1
    Check into Security settings -> Device administrators. Remove any device administartor that you see there. Go into Settings, check if work profile is enabled. If yes, remove the Work profile. After this, try factory reset from Settings again and let us know the outcome.
    – Firelord
    Commented Feb 21, 2022 at 14:25
  • 1
    – alecxs
    Commented Feb 22, 2022 at 18:58

1 Answer 1


you accidentially entered the wrong mode (Spreadtrum Factory Test Mode)
volume up is for recovery mode, volume down for download mode, do not press both

google translate for last two options

重启 - reboot
恢复出厂设置 - factory reset

  • Thank you, much appreciated!
    – MCG
    Commented Feb 24, 2022 at 7:58

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