My note 10 screen does not display anything. So I cannot see any note 10 pop up prompts. In windows 10 settings bluetooth and other devices. When I connect my note 9 it gives the name of my phone that I choose. When I connect my note 10 it says samsung android. When I turn off my note 9 and connect it does not say anything. Based on this I can assume my note 10 is on. But why does my pc not show real name of my note 10? Why generic?