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I have an Oppo Reno 8 Pro (Android 13).

Since switching from my Huawei phone, the folder with the received and sent images/videos in the internal storage gets cleaned automatically every 3-4 days. As a result all my received and sent media are gone.

I can use an old backup, and that restores images/videos for a while, but after a couple of days they get deleted again.

How do I fix this problem?

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  • You might want to check the installed File Managers and Gallery apps, and whether they have a feature to auto-clean storage or media files specifically, regardless if they have been backed up or not. Usually they have a setting to ignore certain folders.
    – Andrew T.
    Commented Dec 28, 2022 at 4:48
  • Thank you Andrew. I checked it but i dont think thats the problem. I cant find any settings like this. My brother has the same phone and not this issue :(
    – Andi
    Commented Dec 29, 2022 at 11:21

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