my son's Moto G7 Power froze, rebooted, and won't get past the blue android screen. I'm preparing to do a reset but want to back up beforehand. RSA won't connect as we haven't previously enabled USB debugging on the phone. Any ideas how I can do this, since I can't get to the menu to enable?
Thanks for the help. In the end I forced the factory reset through RSA and fortunately Google had backed up the profile, so once I'd connected to the correct account it restored it all. I didn't even realise that this was a thing (I'd assumed I'd just get photos restored).