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my son's Moto G7 Power froze, rebooted, and won't get past the blue android screen. I'm preparing to do a reset but want to back up beforehand. RSA won't connect as we haven't previously enabled USB debugging on the phone. Any ideas how I can do this, since I can't get to the menu to enable?

Thanks in advance.

Hamptonoid

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  • Fastboot doesn't have the ability to perform backups, you need ADB access for that, and even then it's not that great.
    – acejavelin
    Mar 19 at 23:28
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    Does this answer your question? can fastboot be used to backup device?
    – acejavelin
    Mar 19 at 23:28
  • fastboot is disabled so one can't boot/flash TWRP. there is no way to backup data. phone cannot boot, one can't pass the lock screen, therefore data cannot decrypted.
    – alecxs
    Mar 21 at 9:07

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Thanks for the help. In the end I forced the factory reset through RSA and fortunately Google had backed up the profile, so once I'd connected to the correct account it restored it all. I didn't even realise that this was a thing (I'd assumed I'd just get photos restored). Cheers

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