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I copied audio files (music) from my desktop computer to my alcatel. I only have internal storage, It seems the ones I copied on a specific day won't play. Message is "We cannot play this file" They also cannot be moved to trash. The message I get is " Couldn't move file to bin. Something is wrong with the file" Now these files do not appear in the music app of my phone. They only appear in the audio section of the files app. If I go to files, I can see at the top folders all/downloads/ and then one with one with an odd sequence of stuff eg it starts off with a rectangle, then ?5x and so on. This is where all these files are stored. I can't rename them either. Note. As I stil have the files on my computer. I tried copying one of them to the phone, and it plays fine. So basically, the files I am having problems with are in the audio section of files. But the music app does not recognise them. They are in a folder with an odd name, and I can't delete them. I would like to be able to delete them.

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    Those files have been corrupted, only way out is to delete them. If you see a file name with question marks, special characters raise your eyebrows for a Trojan attack.
    – Dong Li
    Apr 10, 2023 at 11:11
  • Try to use a Filemanager app to delete them. Alternatively enable Developer menu, connect the phone to a PC and install minimal adb on the PC. Using adb you can get a command-line shell that allows to execute Linux commands to delete files. If the system can not delete the files via adb then the file-system is defect.
    – Robert
    Apr 10, 2023 at 11:12
  • Thank you. I was wondering about resetting the phone. ie wiping it. Apr 10, 2023 at 12:41

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