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I have my Google Mail account set up in Outlook on both Android and Windows. On Android there is an Archive folder, on Windows there is not; the Android one appears to be local (though it is not in any way labelled as such).

I have created an ArchivedItems folder in my Google Mail account, and I select all items in the Google Mail Archive from time to time, move them into ArchivedItems, and they then pop up on Outlook for Windows where I can move them to my main Archive folder which lives in another email account.

All well and good, except that the items have a tendency to reappear at some later point in the Google Mail Archive folder on Outlook for Android - not every time, this seems completely unpredictable.

I can see no reference to this problem anywhere on the web.

1 Answer 1

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One thing you can do is sign out and sign back in and the archived items should update within the app. Another you can do is re-archive the items on a device that you are able to archive (by un-archiving and rearchiving) and then sign out and back in on the troubled device.

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    Thanks but not clear why this would help, given the Archive folder in Outlook for Android is local (or certainly unavailable from Outlook for Windows). And are you saying I would need to sign out/in every time I moved my Archive items out? Happy to try it but I won't know immediately whether it's worked or not so would be good to understand the logic behind the suggestion.
    – MandyShaw
    May 2, 2023 at 22:32
  • You would archive or unarchive everything and then sign out and sign back in, it should work. May 5, 2023 at 16:58
  • Ok, I don't understand why that would work where normal sync does not, but have just tried it (assume you mean the 'reset account' option since there seems to be no mechanism in Outlook for Android for signing the Google account out, I guess because it's the main identity of the 'phone (?)). I will check tomorrow whether it has 'stuck'.
    – MandyShaw
    May 5, 2023 at 22:28
  • It appears to have worked, although I really would like to understand the logic here.
    – MandyShaw
    May 8, 2023 at 9:19
  • The problem recurred and I have now realised that Google handles this completely differently, via labels, and that effectively the Android Outlook app is unable to process the Archive button sensibly on a Google Mail message. Hence answer un-accepted and Google Mail removed from my Android Outlook (using Gmail app instead, though that's not great either).
    – MandyShaw
    Jun 23, 2023 at 10:31

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