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I downloaded a new program, and I already did a backup using the Samsung Kies program installed on my PC, but now I can't restore the contacts because the program is not recognizing the phone, and I can't choose the restore button.

How do I fix this problem?

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    Disconnect your phone, use Kies to reinstall the drivers on your PC, then reboot both. And maybe edit the question to complete it :)
    – Matthew Read
    Jul 3, 2012 at 22:51
  • it's not working.I even downloaded an update for the kies program but still it's not recognizing the phone
    – ammar
    Jul 4, 2012 at 0:08
  • Have you altered your phone software in any way?
    – Zuul
    Jul 4, 2012 at 0:59
  • yup..I did and when I found out that I couldn't restore my contacts back I downloded a software which is suposed to be the same as the old one . still no use
    – ammar
    Jul 4, 2012 at 10:49
  • What's the "new program" you are referring to?
    – t0mm13b
    Jul 8, 2012 at 0:43

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