My daughter has changed her lock screen password. Didn't write it down. And had forgotten it. And so her phone is locked.
What I observe is:
After restart, she's been asked a code. I can't find anyway to reset that code.
Her phone is connected to the web. I can see today's date on the Family Link page for her account.
I cannot find a way to switch from user on her phone (i.e. logging with my own account)
Stopping and Restarting the device is not possible. The phone remains on that lock screen. Only a hard-shutdown is possible (Volume up/Volume down/Power during a few seconds).
The phone doesn't ring when I ask it to ring from the Family Link page.
I tried various ways to connect to the phone :
The procedures with Find My Device don't work, because :
- When I connect to Google with my own account, I cannot switch to her account, and hence don't see her phone as candidate phone to work on.
- When I connect with her account, she has no rights to use that application.
The Family Link page provides a 6-digits code that changes every hour supposedly providing access to the phone. It doesn't. The phone keeps saying invalid password.
The Family Link page lets define a new lock screen password. Defining a new password doesn't help despite a hard restart of the phone.
What are my options now ? A hard reset of the phone is acceptable. But even that I don't succeed to do.
PS: The phone is a Samsung A03