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My child forgot her lock screen PIN and I use Family Link, but I can't figure out how to get into it or reset the PIN through the app.

What are my options?

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2 Answers 2

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If she does not have anything important on it, you can try factory resetting it.

WARNING: This will erase everything on the phone except Android.

First you need to get to the system recovery screen, here's how:

According to the LG User Manual/System recovery page

Turn the phone off. Press and hold the following keys at the same time: Volume Down Key + Power/Lock Key for approximately 10 seconds. Release both of the keys when the System recovery screen is displayed.

In order to navigate here, since touchscreen does not work here:

Use the volume up key to go up, the volume down key to go down and power button to click.

1 - Select "Factory reset" (may be written differently depending on your device model).

2 - Click it.

3 - Wait for it to erase everything on the phone.

After that, it will ask you to do the first use setup again.

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Theres no way to recover it. If there is stuff on it that she doesnt want to lose then just try some numbers.

  • She can start with usual pins she would use, with a digit either side of each number. Then birthday related days.
  • Or just try all numbers in sequence. If she is dedicated, she could try 500 pins an hour. Thats 20 hours for all combinations. An hour a day is 20 days.
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  • question is about family link. are you sure there is no way to recover?
    – alecxs
    Commented Oct 17, 2023 at 9:47

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