My phone is a Samsung Galaxy A20. I have several archived voicemail messages that I am trying to listen to, but when I try to retrieve them, a message pops up that reads, "Unable to play music. This music format is not supported". It shows the path as: /Internal storage/Music/Samsung Messages/Voice message (along with various details specific to each message such as the other person's phone number)

I am a novice and therefore I don't understand what this means. I would just like to know how or if I can even listen to these messages in order to find the ones that I am looking for and erase those that are no longer needed.

Any help would be greatly appreciated. Thank you very much.

  • Welcome Renee! Fret not, you're in the right place! It may help yield answers if you add the model of your device to your question. Commented Nov 25, 2023 at 21:59
  • What app(s) have you tried for playback?
    – Robert
    Commented Nov 25, 2023 at 22:34
  • @Robert I have only tried listening to it on my phone. Unfortunately, I'm not sure what apps to try or any other options that I have for playback. I could not find anything online anywhere regarding this problem so any suggestions for apps to try would be appreciated. Thank you
    – Renee R
    Commented Nov 26, 2023 at 2:51
  • 1
    @EndAnti-SemiticHate Thank you, I added the model of my phone to the post. I know it's an old phone but I don't use it enough to justify buying a new one. I'm familiar with this one and for the most part, I've been able to figure out or fix problems along the way.
    – Renee R
    Commented Nov 26, 2023 at 2:55
  • Thanks for adding it. Nothing wrong with an old phone if it meets your needs. I'm not an expert on the A20, but I think it's known as a very good phone for the price. And, honestly, it's not very old at all. Commented Nov 26, 2023 at 7:20


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