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How do I unlock my son's Samsung Galaxy S20 pattern lock using Family Link?

I tried the hard reset option but couldn't get to factory reset. The phone keeps throwing the message to unlock the pattern. I cannot try using a Google account as he is logged in using a child's email account.

Could anyone please help me? I had used my WhatsApp number on his phone, but now I can't get my WhatsApp because of this issue.

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