Galaxy Nexus call freezing

Question

I've bought two Galaxy Nexus phones about a month and a half ago. I'm experiencing phone freezing on calls on both hence I doubt it has anything to do with the phone but rather with software.

When does the phone freeze

1. Someone calls me.

   1. I drag to green to initiate the phone call
   2. Display changes to in-call mode which displays the big red stop the call button
   3. Phone freezes

2. I try calling someone.

   1. I open contacts
   2. Select a contact and phone number
   3. The moment I select Phone calling app (because I also have Skype and it asks me which one to use)
   4. Phone freezes

I tried un-installing Skype but there was no difference.

Other possible candidates

I haven't tested thoroughly but I suspect if I have a phone number in my contacts saved with spaces (or whatever that blank button on contact number keyboard is - could be some dialling pause maybe?) my phone freezes. When I removed spaces I usually was able to make a call. But I haven't tested this thoroughly and am not 100% sure of it.

I should point out that freezing doesn't happen on every call. It's sporadic but often enough to be extremely annoying. Makes me look ridiculous in the eyes of others what kind a phone I'm using.

As I read on the web others are having same freezing issues on their Nexus phones. Some indicate it may be a problem with battery status info reporting back to phone hence battery removal solves the issue for a day... But this problem has apparently been present for almost 2 years and it seems to be related to OS without any relation to installed apps.

It's interesting/sad/worrying that something primarily supposed to be a phone became incapable of being one. :)

Info

• unlocked Galaxy Nexus bought on Amazon.de
• non-rooted Jelly Bean 4.1.2
• UI language is English (UK)

Answer 1

As per users it seems that the only official thing to do is to change mainboard that's somewhat faulty on this C8 series. Service centre should handle such situation.