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I've bought two Galaxy Nexus phones about a month and a half ago. I'm experiencing phone freezing on calls on both hence I doubt it has anything to do with the phone but rather with software.

When does the phone freeze

  1. Someone calls me.

    1. I drag to green to initiate the phone call
    2. Display changes to in-call mode which displays the big red stop the call button
    3. Phone freezes

  2. I try calling someone.

    1. I open contacts
    2. Select a contact and phone number
    3. The moment I select Phone calling app (because I also have Skype and it asks me which one to use)
    4. Phone freezes

I tried un-installing Skype but there was no difference.

Other possible candidates

I haven't tested thoroughly but I suspect if I have a phone number in my contacts saved with spaces (or whatever that blank button on contact number keyboard is - could be some dialling pause maybe?) my phone freezes. When I removed spaces I usually was able to make a call. But I haven't tested this thoroughly and am not 100% sure of it.

I should point out that freezing doesn't happen on every call. It's sporadic but often enough to be extremely annoying. Makes me look ridiculous in the eyes of others what kind a phone I'm using.

As I read on the web others are having same freezing issues on their Nexus phones. Some indicate it may be a problem with battery status info reporting back to phone hence battery removal solves the issue for a day... But this problem has apparently been present for almost 2 years and it seems to be related to OS without any relation to installed apps.

It's interesting/sad/worrying that something primarily supposed to be a phone became incapable of being one. :)

Info

  • unlocked Galaxy Nexus bought on Amazon.de
  • non-rooted Jelly Bean 4.1.2
  • UI language is English (UK)
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  • Is it possible for you to upgrade to 4.2.2? You would need to unlock the bootloader and install a different version of the stock ROM on the devices. This might fix the problem. There's a post about upgrading here. – onik Apr 12 '13 at 8:54
  • @onik: It's Galaxy Nexus. It's running 4.2.2 since it came out. But I'm not interested in rooting and other ROMs as they never work as expected. It turns out that it's a HW issue anyway. If you root you have the possibility of having an app that disabled proximity altogether and it prevents freezing, but rooting is required. As this is more of a 20% freeze rate on phone usage (or maybe even a bit less) I'm not going to root. And I intend to take both devices to service before warranty expires. – Robert Koritnik Apr 12 '13 at 9:08
  • Rooting is not a necessity to change the device's ROM, I used my GNex for a year with a newer ROM with the trick. The Rom isn't a custom ROM, it's the stock version but with updates coming straight from Google as opposed to Samsung, which has a substantial delay. Also, your question said it runs 4.1.2, that's why I suggested this. – onik Apr 12 '13 at 9:29
  • @onik: It's an old question and at the time of asking I was running 4.1.2 that was latest at that time. :) – Robert Koritnik Apr 12 '13 at 9:38
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As per users it seems that the only official thing to do is to change mainboard that's somewhat faulty on this C8 series. Service centre should handle such situation.

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