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it appears that a user has declined the device administrator prompt for an exchange email account on samsung galaxy. It doesnt prompt anymore just displays a message about requiring a device administrator, but in the setting>location & security>device admin there are no options at all and nothing displyed. Is there another menu option somewhere to enable the device administrator for exchange after it has been declined?

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Make sure you have asked for the right permissions in manifest. Also check your manifest declarations Check your xml file. For reference check this https://developer.android.com/guide/topics/admin/device-admin.html

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  • OP didn't ask for his own app (development questions are off-topic here). Moreover, the corresponding permission must have been registered in the Manifest – or the user could not have "declined the device administrator prompt". Thus I'm afraid this does not answer the question.
    – Izzy
    Oct 28, 2017 at 10:38

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