My Galaxy S3 was working great until I installed a firmware update on 26/11/12. Immediately after, the names dropped off the calls and messages and it is now showing phone numbers only. When I dial somebody or receive an incoming call, only the numbers are displayed not the contact name.

Please help....

  • 1
    could you please make sure your contacts data are still there? Commented Nov 28, 2012 at 14:58
  • I agree with the sentiments of @ss1271, it seems like perhaps your phone is no longer associated with your google account that most likely contains all of your contacts. Commented Nov 28, 2012 at 22:08

1 Answer 1


Had the same problem with GF's phone. The problem was caused by an update. There are talks of a possible fix on Vodafone.com.au forum via upgrade but the simplest solution, instead of waiting for fix (which may never come to all carriers), is to do a factory reset.

Make sure to make a backup of your phone before doing it because everything will be gone. Step-by-step for factory reset is available here.

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