After resetting factory settings, I am not able to access my Google account in Gmail / Market / Talk. Whenever I try to "sign-in" to Android Market using Google account, it shows error with title as "Can't establish a reliable data connection to the server" and the message as "This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care."

What can I do to access "Android Market" from my HTC Desire HD? I'm using Bangladeshi net gp.

  • Backup your data and then do a reset. Hope it help you.
    – avirk
    Dec 11, 2012 at 15:52
  • How are you accessing the market? 3G/Wifi?
    – t0mm13b
    Dec 11, 2012 at 18:49
  • have you tried to access the playstore site via the browser (to prove the server is reachable)? If that fails as well, there might be a routing problem -- or your provider blocks something.
    – Izzy
    Dec 17, 2012 at 22:24
  • Which Android version you have?
    – QkiZ
    Sep 4, 2019 at 6:31

2 Answers 2


This would indicate that you are not connected to the Internet.

When you did the factory reset, the APN data for your network/carrier might have been erased.

You will have to check with your network/carrier for the correct APN settings.

You can also connect to a wifi network to connect your Google Account.

You can enter the APN settings by going to System Settings->Wireless and Networks->Mobile Networks->Access Point Names->Menu Button->Add New.

  • no my internet setting is perfect. i can browse other sits. but cant access google account in market
    – sharmin
    Dec 11, 2012 at 15:42

Try reinstalling Google play services.

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