When I try to invoke Google Now by swiping up from the Home button, I get the message "Network error. Check your network connections and try again". I have a solid WiFi signal, and searches from the search bar work fine. I get the same message when I go into settings after launching Google Search and try to enable Google Now.

ASUS Transformer Prime, Android 4.1.1

  • I received the 4.1.1 update back in September, but hadn't tried Google Now until recently - thus it's never worked for me.
    – TomG
    Dec 13, 2012 at 2:45
  • 1
    Tried clearing app data for Google Search? Dec 13, 2012 at 13:33
  • @SurajBajaj - great idea, but it didn't help.
    – TomG
    Dec 13, 2012 at 19:37
  • I am getting this same issue on my brand new Galaxy Nexus.
    – MarkB42
    Dec 23, 2012 at 21:44
  • 1
    I know you're saying you "received" the update, but just to clarify, are you on the official update channel, or are you using a custom rooted ROM?
    – Harsha K
    Jan 2, 2013 at 23:37

2 Answers 2


Finally found the answer. I had four Google accounts - one of them could not sync because it required domain policy to be enforced, and I hadn't allowed that. I connected the tablet to my laptop and used adb logcat to see what was being logged when the error was displayed:

I/GLSUser (28125): GLS error: DeviceManagementRequiredOrSyncDisabled <<account name redacted>> oauth2:https://www.googleapis.com/auth/personal_derived_data https://www.googleapis.com/auth/paths.notifications
V/GoogleLoginService(28125): Returning error intent with: ComponentInfo{com.google.android.gsf.login/com.google.android.gsf.login.LoginActivity}
E/Velvet.VelvetNetworkClient( 4564): Failed to get auth token

(these messages were repeated several times).

I guessed that the errant account may have been involved (even though it was not the account I was trying to active Now with), removed the account from the device and all is well.


Google Now is not available in countries and languages as yet, so you may be in a country were it is not supported. You can still search on Google's homepage, or I suppose you could try a proxy or flashing your phone in such a way to make it believe it is somewhere else in the world were Google Now works

  • 1
    Unfortunately, I'm in the US, and English (US) is my default language.
    – TomG
    Jan 4, 2013 at 0:32

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