A few days ago I accepted Windows Update's Samsung drivers for Galaxy S3 running rooted Jelly Bean. It worked fine as USB MTP device until then.

Now, every time I connect the USB cable I get the error "Hardware ID missing. Contact manufacturer..." and I can't see my device's file system.

Switching to PTP or enabling Debug doesn't work.

How to fix it?

  • Yes, it worked, I erased the crappy samsung driver, and the kies software, and everything is working good in my old windows vista 64. Just copy and drop. thanks for the help
    – user27895
    Feb 5, 2013 at 7:54

1 Answer 1


Make sure your device is connected. Open Device Manager. In USB Devices, find a SAMSUNG composite device (can't capture a screenshot because it goes away).

Right click, choose Uninstall and make sure to check "get rid of that sheet of driver software"... Well... I mean "delete driver software too".

Disconnect and reconnect USB, or clik Detect Devices button

Magic button

Windows detects the phone and installs the plain old MTP driver.

Optional step: report to Samsung

Optional step 2: upvote :)

  • lol @ Optional Step 2! +1 from me :)
    – t0mm13b
    Dec 31, 2012 at 0:27
  • Community wikis can't be upvoted :) Dec 31, 2012 at 0:33
  • 2
    Nah... If they can't be upvoted, my +1 will be invisible LOL
    – Izzy
    Dec 31, 2012 at 1:54

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