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Can't remember what it is called, but I used to have that Google authentication code generator app on my phone which would be used to enter a special code for the 2-step Google authentication system.

My phone has been damaged, so I have a new one now. But I can't log into Google because I don't have that authentication app installed on my phone, and I can't install that authentication app on my phone because I need the authentication code.

What can I do?

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2 Answers 2

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Goto security tab of your Google account settings and disable 2-step verification.

Then install the authenticator app

Now you can re-enable 2 step verification which should work normally.

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  • To get to that page I need to log into my google account. How do I log into my google account without the google authenticator? Commented Jan 12, 2013 at 10:26
  • @oshirowanen log in to your account using a computer. Do you not remember your username and password for your google account?
    – Sid
    Commented Jan 12, 2013 at 10:52
  • I know the username and password, what I don't know is the code generated by the google authenticator which I normally get from my phone. Commented Jan 12, 2013 at 11:09
  • @oshirowanen so you cannot either login to the account using your computer or download the app using the link provided in this answer, yes?
    – Sid
    Commented Jan 12, 2013 at 11:37
  • That is correct. Commented Jan 12, 2013 at 11:44
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I ended up using the backup verification codes. The backup methods are the only way to get back into your account if you have damaged your phone.

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