0

I have a recent issue with my Galaxy Tab 10.1 where the screen capture function randomly activates, and it is driving me crazy. I did a factory reset and the problem persists.

It is more than accidental touching of the new quick reference key. It is completely random, most noticeable while whatching a movie etc.

Other than the factory reset, is there anything else I can do? In communication with Samsung, their only suggestion is to conduct the reset.

Improve this question

1 Answer 1

Reset to default
1

What have you done after the factory reset -- installing everything you've had installed before? Best way to figure out where the problem is located is:

  1. Backup as much as you can
  2. factory-reset the device
  3. do not yet install/restore anything!
  4. check for a reasonable time whether the problem re-appears
    • if it does right after the factory-reset, your device needs go to support (or they need to send a firmware update/fix)
    • if it not re-appears, continue with 5.
    • if it does re-appear, you've found the app causing the issue. Break here, see below.
  5. re-install/recover ONE app. Repeat from 4.

If above steps resulted in an app being the cause, you've got multiple choices:

  • re-configure the app and see if you can make the error go away
  • uninstall the app and see if the problem goes away
  • if none of the two works, start with step 2. above and skip the bad app.
Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .