On my HTC DNA I recently changed from the integrated ActiveSync client to Touchdown. My corporate IT policy required a PIN to access the device when using the Android client. Now that I switched to Touchdown, that is set to require a PIN, so I have to enter 2 PINs to read my email.

I removed my account from the Android app, but it seems to have retained the security policies. Is there a way I can reset the security policies now that the account isn't using the integrated e-mail client? - Dave

1 Answer 1


I believe you want to go to Settings | Security | Device administrators and remove the appropriate entry.

  • That could be correct, except that I don't have a Device Administrators option in the Security menu. I have Device Administration, but the only option there is Unknown Sources.
    – user29822
    Mar 8, 2013 at 17:45
  • What Android version is running on your device? Is it a stock or a custom ROM you are using? Maybe the "device administrator" settings are at a different place in your system configuration, but it should definitly be there.
    – Izzy
    Mar 8, 2013 at 18:13
  • Perhaps it doesn't appear unless there are device administrators defined. (I'm not willing to uncheck the ones I have to find out.)
    – ale
    Mar 8, 2013 at 18:55
  • I'm running Android v4.1.1. Device Administrators came up when I installed the app "Where's My Droid", just to test. But that was the only app that was listed under Device Administrators. When I removed the app the Device Administrators option disappeared again.
    – user29822
    Mar 8, 2013 at 20:01

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