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When looking at my photos in the Google+ app, at the bottom is a footer that says "Backup failed" with a retry button. The backup still fails when I click Retry.

Is there a way to find out why Auto Backup is failing so I can correct the problem?

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7 Answers 7

Reset to default
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Try deleting Google+ data/cache, then start Google+ app. It will log you in and then you can choose Auto Backup setting. You can then go to Sync settings, untick "Sync Google+ Auto Backup" and then tick it again. Seems to work for me. You can also go to the Google+ app settings and get it to upload all your photos/videos to start the sync.

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  • I've tried that, didn't work. I have even tried deleting the Google+ app and re-installing and it didn't work.
    – Homer
    Jul 1, 2013 at 13:52
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Taking advice from this post: http://productforums.google.com/d/msg/google-plus-discuss/d3s4VKI3yWo/bq39QiqknWoJ

Another solution that worked for me was turning off Standard size in the Auto Backup settings altogether. When taking a new 8MP jpg using my camera and when Photo Size was set to Full Size in Google+, all the photos seem to be successfully uploading without error. This further confirms that the error is arising when Google+ is trying to convert larger jpgs to standard size.

I tried taking pictures at different resolutions, from 1.9MP to 8MP. 3.8MP and below uploaded without a problem. Anything with a higher resolution still failed.

So, the solution for now seems to be:

  1. take pictures at a lower resolution

or

  1. Change the Photo Size setting in Auto Backup from "Standard size" to "Full size"
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The photos might be damaged/removed but somehow still indexed in Google Photos. Delete photos with no thumbnail will correct this issue.

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  • Thanks for the answer, but that wasn't my issue at the time. Having said that, I have experienced this problem and deleting the bad image worked in that case.
    – Homer
    Jan 26, 2015 at 19:07
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I found the solution for me to be that I had the sync setting turned off. I went to my settings -> notification drawer -> tiles and layout and then I put the sync button in my drop down tiles which I must have turned off thinking it was the orientation button because they have similar looking icons. Once that was turned on everything synced normally again :)

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  • For me, Google+ syncing was off and that is why it wasn't working
    – aman207
    May 29, 2015 at 4:36
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I noticed that I had set the "autobackup only when charging" setting to ON. This also triggered the auto backup failed error message when pushing "retry" (when the phone wasn't charging, of course).

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In my case I realised that my backup had gotten linked to another Gmail account of mine. When I changed the backup to my original Gmail account, things went back to normal.

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This article helped me My photos aren't being backed up.

If your device's photos and videos aren't being saved to your Google account, try checking your backup status:

Open the Google Photos app on your mobile device . At the top left, touch the Menu icon > Assistant. Read the first card. If it says:

  • "Waiting for connection" or "Waiting for Wi-Fi": You either need to change your settings or connect to a Wi-Fi or mobile network. Touch the card to change your settings.
  • "Back up & sync is off": Touch "TURN ON" on the card to back up your device's photos and videos, including ones that you capture in the future.
  • "A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements: Photos must not exceed 75 MB or 100 megapixels Videos must not exceed 10 GB
  • "Backing up photos" or "Backup complete": This means that your photos and videos should be saved.
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