I have my school's e-mail account being checked via IMAP SSL/TLS on port 993. It is an Exchange mailbox but I did not want to to use MAPI and have my device "managed" by the school.

Anyhow, this worked fine prior to 4.2.2 update. Ever since then, e-mail is not being synchronized automatically and requires me to manually press the synchronize button.

My testing:

  1. Send test e-mail to self from another account
  2. Set checking frequency to 5 minutes
  3. Wait 10 minutes (just to pad a bit)

Still nothing. If I go to the client and manually hit refresh though, I do get the message pulled. Also, if I restart the phone, all the new messages get pulled as well.

Things I've checked:

  • Factory reset: Reluctantly did one yesterday but, unfortunately, did not fix the issue.

  • System Settings -> Accounts -> Email: The synchronize button icon is green, when I click on the account, "Email" setting is checked. Says "Last synced" with a time that's over 5 minutes ago.

  • System Settings -> Data Usage -> Menu -> Auto-Sync Data: Saw that this was the issue with many people. That, however, is checked for me.

  • Wifi vs. Mobile Data: I've tested on both and no difference in results.

Does anyone have any suggestions on things I should check or test to figure this out.

  • Which email app are you using? You've tagged your question with both stock-email-app and k9-mail. If it's the stock email app, what device are you on? Some manufacturers replace the email app with their own.
    – Dan Hulme
    Jun 20, 2013 at 16:49
  • The N4 stock client. I was misinformed that k9 was the stock client. My apologies. Jun 20, 2013 at 18:00
  • Any other information needed? This is really bugging me. Jun 21, 2013 at 23:19
  • Try logging out => Restart the device => login again.
    – Sid
    Jul 2, 2013 at 0:36
  • 3
    This issue is documented here, no, resolution yet: code.google.com/p/android/issues/detail?id=56219
    – nateify
    Jul 2, 2013 at 3:19

2 Answers 2


My wife has a Nexus 4 too. I suggested to delete the account and recreate it. Then the sistems ask for authorizations of xxx stuff i cant remember and after agree it works again.


The Android stock email client has always been horrible. I've struggled with it numerous times and my simple solution has become switching to K-9. I've gotten it to (easily) work with about a half-a-dozen corporate email systems that have not wanted to play with an Android stock email client (in a number of different device manufacturer's a number of different Android version's devices). I've heard and read a number of people having had similar experiences. It's also not a surprise to me that an update has broken the stock clients' syncing. I've experienced that too.

So. Just switch to K-9 and you'll likely be fine again. And likely for good.

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