4

I have my school's e-mail account being checked via IMAP SSL/TLS on port 993. It is an Exchange mailbox but I did not want to to use MAPI and have my device "managed" by the school.

Anyhow, this worked fine prior to 4.2.2 update. Ever since then, e-mail is not being synchronized automatically and requires me to manually press the synchronize button.

My testing:

  1. Send test e-mail to self from another account
  2. Set checking frequency to 5 minutes
  3. Wait 10 minutes (just to pad a bit)

Still nothing. If I go to the client and manually hit refresh though, I do get the message pulled. Also, if I restart the phone, all the new messages get pulled as well.

Things I've checked:

  • Factory reset: Reluctantly did one yesterday but, unfortunately, did not fix the issue.

  • System Settings -> Accounts -> Email: The synchronize button icon is green, when I click on the account, "Email" setting is checked. Says "Last synced" with a time that's over 5 minutes ago.

  • System Settings -> Data Usage -> Menu -> Auto-Sync Data: Saw that this was the issue with many people. That, however, is checked for me.

  • Wifi vs. Mobile Data: I've tested on both and no difference in results.

Does anyone have any suggestions on things I should check or test to figure this out.

  • Which email app are you using? You've tagged your question with both stock-email-app and k9-mail. If it's the stock email app, what device are you on? Some manufacturers replace the email app with their own. – Dan Hulme Jun 20 '13 at 16:49
  • The N4 stock client. I was misinformed that k9 was the stock client. My apologies. – Belmin Fernandez Jun 20 '13 at 18:00
  • Any other information needed? This is really bugging me. – Belmin Fernandez Jun 21 '13 at 23:19
  • Try logging out => Restart the device => login again. – Sid Jul 2 '13 at 0:36
  • 3
    This issue is documented here, no, resolution yet: code.google.com/p/android/issues/detail?id=56219 – nateify Jul 2 '13 at 3:19
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My wife has a Nexus 4 too. I suggested to delete the account and recreate it. Then the sistems ask for authorizations of xxx stuff i cant remember and after agree it works again.

0

The Android stock email client has always been horrible. I've struggled with it numerous times and my simple solution has become switching to K-9. I've gotten it to (easily) work with about a half-a-dozen corporate email systems that have not wanted to play with an Android stock email client (in a number of different device manufacturer's a number of different Android version's devices). I've heard and read a number of people having had similar experiences. It's also not a surprise to me that an update has broken the stock clients' syncing. I've experienced that too.

So. Just switch to K-9 and you'll likely be fine again. And likely for good.

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