I am trying to reset the phone, and when I reach the Android menu, I have a yellow alert at the bottom: can't access to /system/csr/PTR/system

Any ideas what should I do?

Thanks :)

  • turns out it's not really bothering the process, so I'm fine, thanks. – tami Jul 4 '13 at 16:02

To hard reset samsung galaxy ace,

  1. Turn off your phone
  2. Press and hold volume up, home, power button at the same time.
  3. The Recovery appears, use volume up/down to navigate, power to select
  4. Navigate to wipe data/factory reset and select
  5. Navigate to Yes - delete all user data and select

And now resetting... (Make a backup of your phone first)

Navigate to reboot system now and select to get out of recovery.


Here is a guide for resetting the Samsung Galaxy Ace:

If you are a fan of YouTube, here is a video that has the same info:

It is basically the same way you reset all of the Android devices:

Settings --> Privacy --> Factory Reset --> Reset --> Yes, Erase everything

You might want to try to see if you can update your OS before you do a factory reset, just to make sure an update wouldn't fix the problem.

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