My HTC Explorer A310e fell and now its touch screen is not working. I mean display is fine, but it isn't taking any input. Is there any way I could take a backup of the contacts? To suggest the extent damage: it rings but I can't receive calls.

I am travelling and can't go to a service centre until next week so if there was a way I could get my contacts out of it.

  • Could you check if your Google address book (the contacts in Gmail) contain the information you're looking for? It may already contain all your contacts if you're set up to synchronize contacts.
    – Samveen
    Jul 26 '13 at 6:06

in this link they provide you with some usefull commands to try to get the contacts. Basically, you need to install the Android SDK, but I think you need to have the USB debugging option on in your phone. Not sure if you need root also.

cd <android-sdk-dir>/platform-tools
[In linux] ./adb pull /data/data/com.android.providers.contacts/databases/contacts2.db
[In Windows] adb.exe pull /data/data/com.android.providers.contacts/databases/contacts2.db

The path to the contacts database might vary from manufacturer to manufacturer.

  • That doesn't require a full SDK install (see: Is there a minimal installation of ADB? And it has another show stopper: Usually adbd doesn't run in root mode, so adb pull has no access to those directories. To work around that, there's the Insecure ADBD app on play (and XDA); but to activate that, one needs to push a button -- which hardly can be done with a broken touch screen (except for, maybe, injecting keyevents via ADB).
    – Izzy
    Jul 26 '13 at 8:54
  • The above commands used will not work unless you are rooted IIRC.
    – t0mm13b
    Jul 26 '13 at 12:44

from a Forensics background, you could download the ViaExtract virtual machine which you can download here.

ViaExtract is a tool that can help recover almost everything from a connected android device n it has an easy-to-use graphical user interface. just connect your device to the virtual machine and start the extraction procedure. it will recover bookmarks, contacts, messages n a lot of other stuff. the above link also has a video tutorial on how to go through the extraction process too.

the configuration process may seem hectic but considering how often people may need help recovering stuff from their phones, it's kinda worth it.

other mobile forensics tools you can use are OSAF or SANTOKU


SAMSUNG KIES worked for me - not rooted, developer mode off, screen not working

  • 1
    Isn't Samsung Kies only for Samsung phones? It doesn't seem applicable to the HTC device described in the question. Oct 15 '14 at 15:26
  • @StephenSchrauger No, it worked also for my Sony Xperia devices
    – Jaroslav
    May 4 '18 at 8:53

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