1

I encrypted my phone because of an Exchange policy with my employer. However, to apply the OTA update, I must decrypt. But the encryption option is greyed out at Settings. I tried removing my Mail account, so the Exchange policy could just re-nable the decrypt option, but it doesn't.

0

Have you tried restarting your phone after you removed the Mail account?

Make sure to also UNCHECK Settings > Security > Device administrators > Email.

1
  • Yes, did not work :S – Kenny D. Jul 27 '13 at 8:05

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.