I encrypted my phone because of an Exchange policy with my employer. However, to apply the OTA update, I must decrypt. But the encryption option is greyed out at Settings. I tried removing my Mail account, so the Exchange policy could just re-nable the decrypt option, but it doesn't.


Have you tried restarting your phone after you removed the Mail account?

Make sure to also UNCHECK Settings > Security > Device administrators > Email.

  • Yes, did not work :S – Kenny D. Jul 27 '13 at 8:05

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