Device: GT-I9500
Android: 4.2.2, rooted

Whether I press and hold the power button and select mute from the menu or double-press the sound icon in the pull down notification menu, the phone still rings when I receive a call or a notification.

I using the volume button to turn the sound off, but now it's on vibration.

  • 1
    When you've tried to put it in mute mode, does the icon (a speaker with a line through it) show in the top-right of the notification bar?
    – Dan Hulme
    Commented Aug 3, 2013 at 13:10
  • Yes the icon shows up fine
    – Eyad Salah
    Commented Aug 3, 2013 at 17:40
  • Assuming your phone is in mute mode, go to Settings > Sound > Volume, what is the setting for Ringtone and Notification? Are they 0 (left-most)?
    – geffchang
    Commented Aug 4, 2013 at 4:38
  • No, the values are the same as when they are on the Normal mode
    – Eyad Salah
    Commented Aug 4, 2013 at 10:43

1 Answer 1


I have managed to solve my problem taking the following steps:

  1. Install the Clean Master (Cleaner) app:

    Clean Master is a Free, top-rated all-in-one cleaner app for Android™ devices.
    Clean - Cache files and residual files
    Clear - Search/call/text/etc history
    App Management - Move app data to the SD card and uninstall/backup apps
    Kills tasks - Smart memory booster

  2. Clear the system cache;

  3. Restart the phone.

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