Since moving from Hotmail to Outlook, I can no longer access emails on my Android device. I have installed, removed, and reinstalled the Outlook app, but despite my receiving emails daily my inbox is blank.

How to use a Hotmail account on an Android device?

  • Did you try adding some other hotmail account? at least for the sake of checking? And is your emails on a custom domain or hotmail's generic domain?
    – Sid
    Sep 6, 2013 at 10:23

1 Answer 1


Usual solution is to remove and re-add the account, on your mobile Outlook.com. Generally that works. (Obviously you will lose any mails and unsent outgoing mails (manually save unsent outgoing mails first with some file-manager app, if you need them)).

Be warned: Outlook.com's Android sync is very brittle, and their support is nearly non-existent. Beware of taking over-the-wire Android updates.

  • But where is the 'Outgoing' folder?
    – smci
    Mar 2, 2015 at 8:57

You must log in to answer this question.