My Son had a problem with his Nexus 7, it wouldn't turn off or turn on. It just hung with the Nexus cross on the screen. I followed information regarding the re-seting by holding down the power button and the volume button and got the little Android robot up. I tried "powering off" but this just turned the device off. I then tried another option that I think was something like "Reboot" (but not sure!!) and the tablet went off and I can't get anything out of it now. Please help as I have a very upset son!

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    Welcome to the site! I don't think we can give you a full answer to your question (yet) but I'm fairly confident that the device, at least, is not lost. Does anything happen when you plug it into the wall charger? (Preferably a wall charger, not a computer) – dotVezz Nov 4 '13 at 20:11
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    Moreover, just entering the recovery menu (that is where power-vol+ brought you to) and selecting "power off" doesn't fix anything. In that menu, there should be an entry like "wipe cache/userdata", that would perform a factory-reset and actually do something (of course, all your data and the apps you've installed would be gone then as well). – Izzy Nov 4 '13 at 21:27
  • PS: I've just added a few useful tags to your question. You might wish to take a look at the factory-reset tag-wiki, and find the safe-mode tag-wiki useful as well. Both variants can help in situations like yours. I'd try the last one first, as safe-mode doesn't remove any data. – Izzy Nov 4 '13 at 21:31
  • Thanks for your replies. Nothing happens when I plug it into the wall charger! When I got into the recovery menu, I selected "power off" and the device turned off. I put it on to charge and nothing happened. I then switched it back on and it hung on the cross screen so I entered the recovery menu again. This time I scrolled through the options and "clicked" on on that was something like "reboot". Since then I have nothing. It won't even power up! – Tracey Nov 5 '13 at 18:11
  • Is there warranty? Just send it for repair service. I had a similar problem as you. – freak_warrior Nov 23 '13 at 16:58

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