My HTC Desire Z has developed an issue (well several, but just one for this question) where it doesn't always notify me of a new message. When a new message arrives, I expect:

  • the phone to beep (well ring tone), and
  • there to be an indicator in the notification area until I look at the message or clear notifications.

This does happen the majority of the time, but sometimes neither of these things happen. But if I open the Messages app, there is the new message. This is really quite annoying, so does anyone know ways to fix this? Are there alternative SMS apps that might be different, or is this functionality an OS thing? Would using, say, CyanogenMod fix it, or at least be worth a try? Is it possible that the formatting of particular contacts would cause such a problem? Any other ideas?

Version info:

  • Phone: HTC Desire Z (Vodafone UK)
  • Android: 2.2.1
  • Kernel: htc-kernel@and18-2 #1
  • Build Number: CL296256 release-keys
  • I am having the same problem. I am not very technical at all and this problem is very annoying! In addition to not always showing a new message, when it does the notification tool bar doesn't clear as it used too. I have checked for updates and there don't appear to be any. Could you tell me more about the Handcent SMS app please? Or any other suggestions on how to fix the exisiting problem?!
    – user2837
    Feb 10 '11 at 13:55
  • I am having the same problem. I removed Handcent because it was performing abysmally slow. I guess we'll all have to lean heavily on HTC for an update. At least messages don't take minutes to send anymore.
    – PP.
    Apr 21 '11 at 14:15

Since you're still receiving the messages, the app must just be buggy. You could try using the Handcent SMS app instead.

  • 1
    I've switched to that now, and I'll see how I go. Feb 9 '11 at 16:25
  • 1
    This has solved it for me :) Since switching to Handcent I haven't missed a test message, and additionally my phone hasn't crashed, which previously it was doing rather regularly. Thank you. Feb 13 '11 at 16:52
  • Great! Glad it worked. Feb 13 '11 at 17:03
  • Wow, that so didn't solve the problem.
    – PP.
    Apr 21 '11 at 14:14
  • @PP01 Feel free to post a "real" solution. In lieu of one, Handcent is obviously a useful workaround. Apr 24 '11 at 6:26

How much free internal space do you have on your phone? When my phone has too many services running or doesn't have enough free internal space then services will get killed left and right, therefore the messaging service won't run to alert me of a new message. Try uninstalling some apps or moving them to the SD card. You can check for any unnecessary running services under Settings -- > Applications --> Running Services.

  • I have 846MB of internal phone storage. The running services looks OK aswell - there are 6 services listed, and at the bottom the bar is 2/3 green (Avail: 113MB + 126MB in 16). But I shall check this again when I've missed a message to see if more stuff is in there. Feb 9 '11 at 16:24

I had this same problem and all I did to fix it was restart my phone! Worked like a charm!

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