My HTC Desire Z has developed an issue (well several, but just one for this question) where it doesn't always notify me of a new message. When a new message arrives, I expect:

  • the phone to beep (well ring tone), and
  • there to be an indicator in the notification area until I look at the message or clear notifications.

This does happen the majority of the time, but sometimes neither of these things happen. But if I open the Messages app, there is the new message. This is really quite annoying, so does anyone know ways to fix this? Are there alternative SMS apps that might be different, or is this functionality an OS thing? Would using, say, CyanogenMod fix it, or at least be worth a try? Is it possible that the formatting of particular contacts would cause such a problem? Any other ideas?

Version info:

  • Phone: HTC Desire Z (Vodafone UK)
  • Android: 2.2.1
  • Kernel: htc-kernel@and18-2 #1
  • Build Number: CL296256 release-keys
  • I am having the same problem. I am not very technical at all and this problem is very annoying! In addition to not always showing a new message, when it does the notification tool bar doesn't clear as it used too. I have checked for updates and there don't appear to be any. Could you tell me more about the Handcent SMS app please? Or any other suggestions on how to fix the exisiting problem?!
    – user2837
    Commented Feb 10, 2011 at 13:55
  • I am having the same problem. I removed Handcent because it was performing abysmally slow. I guess we'll all have to lean heavily on HTC for an update. At least messages don't take minutes to send anymore.
    – PP.
    Commented Apr 21, 2011 at 14:15

3 Answers 3


Since you're still receiving the messages, the app must just be buggy. You could try using the Handcent SMS app instead.

  • 1
    I've switched to that now, and I'll see how I go. Commented Feb 9, 2011 at 16:25
  • 1
    This has solved it for me :) Since switching to Handcent I haven't missed a test message, and additionally my phone hasn't crashed, which previously it was doing rather regularly. Thank you. Commented Feb 13, 2011 at 16:52
  • Great! Glad it worked. Commented Feb 13, 2011 at 17:03
  • Wow, that so didn't solve the problem.
    – PP.
    Commented Apr 21, 2011 at 14:14
  • @PP01 Feel free to post a "real" solution. In lieu of one, Handcent is obviously a useful workaround. Commented Apr 24, 2011 at 6:26

How much free internal space do you have on your phone? When my phone has too many services running or doesn't have enough free internal space then services will get killed left and right, therefore the messaging service won't run to alert me of a new message. Try uninstalling some apps or moving them to the SD card. You can check for any unnecessary running services under Settings -- > Applications --> Running Services.

  • I have 846MB of internal phone storage. The running services looks OK aswell - there are 6 services listed, and at the bottom the bar is 2/3 green (Avail: 113MB + 126MB in 16). But I shall check this again when I've missed a message to see if more stuff is in there. Commented Feb 9, 2011 at 16:24

I had this same problem and all I did to fix it was restart my phone! Worked like a charm!

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