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I have a galaxy s3 and the play store will not open, I've i tried every way I can think of to open it but it won't work:

I restarted my phone many times, I've also tried opening it from the application clearing page where it has the option to force close, uninstall and clear data. I also tried deleting some apps, and nothing.

When I click on it to open it opens for a second and displays Play Store on a white screen but in about a second it closes. When I'm doing anything on my phone an error saying play store has unexpectedly stopped and the only thing I can press is an "ok" button. I have also tried downloading apps directly from a website and it doesn't let me, instead it closes the page.

Any ideas?

  • 1
    Welcome to the Android Enthusiasts! There are a few things you could try (some you might already have tried, but it's not clear from your question): Clear cache (at the place you've described); delete data (at the same place); uninstall updates (at the same place). Try one after the other before proceding to the next; in the last two cases, a reboot might be recommended before calling up the app again. Please let us know if any of that helped. – Izzy Dec 15 '13 at 13:19
  • I tried that just now and it closed after a moment, how do i reboot? – user48422 Dec 15 '13 at 21:26
  • Easiest way: switch your phone off completely, and power it on again. Usually, when long-pressing the power key while the screen is on, it should give you a menu for that; on many devices this menu includes a "reboot" option. – Izzy Dec 15 '13 at 23:20
  • Please don't forget to report back when your issue is solved, and how that was accomplished. Other users might profit from your experience. – Izzy Dec 16 '13 at 7:19
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As the OP didn't report back, it seems safe to assume that the hints given in my comments to the question solved the issue:

One of the general solutions to issues with the Google Play Store app:

  • From your homescreen, use the menu key/button, and go to Settings › Apps
  • On the resulting screen, make sure to select the "All" tab
  • Scroll to the Google Play Store entry and open it
  • Chose to Clear Cache, then Delete Data, and finally Uninstall Updates1
  • Reboot your device (either by switching it off and on again, or long-press the Power button to bring up the "Power Menu", where you possibly can select "Reboot" directly)

1: you can try with Clear Cache only to see if that's sufficient, and if not add the other steps one after the other until you succeed

protected by Community Oct 16 '15 at 15:33

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