I have a galaxy s3 and the play store will not open, I've i tried every way I can think of to open it but it won't work:

I restarted my phone many times, I've also tried opening it from the application clearing page where it has the option to force close, uninstall and clear data. I also tried deleting some apps, and nothing.

When I click on it to open it opens for a second and displays Play Store on a white screen but in about a second it closes. When I'm doing anything on my phone an error saying play store has unexpectedly stopped and the only thing I can press is an "ok" button. I have also tried downloading apps directly from a website and it doesn't let me, instead it closes the page.

Any ideas?

  • 1
    Welcome to the Android Enthusiasts! There are a few things you could try (some you might already have tried, but it's not clear from your question): Clear cache (at the place you've described); delete data (at the same place); uninstall updates (at the same place). Try one after the other before proceding to the next; in the last two cases, a reboot might be recommended before calling up the app again. Please let us know if any of that helped.
    – Izzy
    Dec 15, 2013 at 13:19
  • I tried that just now and it closed after a moment, how do i reboot?
    – user48422
    Dec 15, 2013 at 21:26
  • Easiest way: switch your phone off completely, and power it on again. Usually, when long-pressing the power key while the screen is on, it should give you a menu for that; on many devices this menu includes a "reboot" option.
    – Izzy
    Dec 15, 2013 at 23:20
  • Please don't forget to report back when your issue is solved, and how that was accomplished. Other users might profit from your experience.
    – Izzy
    Dec 16, 2013 at 7:19

1 Answer 1


As the OP didn't report back, it seems safe to assume that the hints given in my comments to the question solved the issue:

One of the general solutions to issues with the Google Play Store app:

  • From your homescreen, use the menu key/button, and go to Settings › Apps
  • On the resulting screen, make sure to select the "All" tab
  • Scroll to the Google Play Store entry and open it
  • Chose to Clear Cache, then Delete Data, and finally Uninstall Updates1
  • Reboot your device (either by switching it off and on again, or long-press the Power button to bring up the "Power Menu", where you possibly can select "Reboot" directly)

1: you can try with Clear Cache only to see if that's sufficient, and if not add the other steps one after the other until you succeed

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