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My HTC Desire Z keeps restarting on its own continuously, how do I stop it and how can I switch on my phone now? I tried removing the battery but that didn't work.

Can anyone help?

  • We will need some more background to help you: When did that problem start? What were your last changes (app installs, settings)? Does it boot up at all, or are we talking about a "boot-loop" here? – Izzy Dec 29 '13 at 21:28
  • @Izzy Two days ago I updated candy crush. I was charging my phone 5 hours ago and it started force closing all my apps. I restarted it, but it didn't switch on, it's in a boot-loop. Also before I restarted it, it said that I was running out of free space – Rinki Dec 29 '13 at 22:54
  • Thanks for the update, Rinki! I just re-tagged your question to reflect the news. For first aid, please visit the boot-loop tag-wiki, that should get you out of misery. Don't forget to come back and let us know how it worked out: either edit your question to say where you're still stuck (and what you've tried), or answer your own question if you've been able to solve your issue. Good luck, I bet for the latter :) – Izzy Dec 30 '13 at 0:14
  • @Izzy Thanks for the information. I tried the recovery but it didn't have the 'wipe the dalvik cache' option. It didn't work. Is there any other way, or will I have to do factory reset and lose all my data? – Rinki Dec 30 '13 at 1:04
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    @Izzy I sent them an email yesterday, they didn't reply yet. I will let you know when I find a solution. Thanks for the help :) – Rinki Dec 31 '13 at 1:11
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Pull the battery, put it back in press volume down +power , it will boot into Hboot, then use volume to scroll down and select recovery, then restore a backup or flash rom again.

  • "Flash a ROM" is a nuclear option, and not generally advisable unless the OP wants it, or if there are no other options. – dotVezz Jan 8 '14 at 18:00

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